Privacy Policy

Last updated: June 29, 2026

This Privacy Policy describes how **Palm Coast Towing** (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website (“Website”) and request towing or roadside assistance services.

1. Information We Collect

Personal Information

We may collect the following personal information that you voluntarily provide:

  • First and last name
  • Email address
  • Phone number
  • Vehicle information (make, model, condition)
  • Pickup and destination locations

This information may be collected when you:

  • Submit a contact form
  • Request a towing quote
  • Request roadside assistance
  • Call or email us

Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of access
  • Referring website

2. How We Use Information

We use the information we collect to:

  • Respond to inquiries and provide towing quotes
  • Dispatch towing and roadside assistance services
  • Coordinate service providers and towing professionals
  • Improve our Website and customer experience
  • Analyze Website traffic and usage
  • Comply with legal obligations
  • Provide marketing communications where permitted by law

3. Sharing of Information

To provide towing and roadside assistance efficiently, we partner with independent towing companies, roadside assistance providers, dispatch services, hosting providers, analytics services, and other trusted third parties.

When you request service, we may share information such as your name, phone number, vehicle details, pickup location, and destination with the towing company or roadside assistance provider assigned to your request. This information is shared only as necessary to fulfill the requested service.

Our partners are contractually or legally required to use your information solely for providing the requested services and are not permitted to use your personal information for their own marketing or unrelated purposes.

4. Google Analytics

We use Google Analytics to better understand how visitors use our Website.

Google may collect information such as:

  • IP address
  • Device information
  • Browser information
  • Website interactions

For more information, please visit:

You may opt out here:

5. Cookies

We use cookies and similar technologies to:

  • Improve Website functionality
  • Remember user preferences
  • Analyze Website traffic
  • Measure marketing performance

You can disable cookies in your browser settings, although some Website features may not function correctly.

6. Data Sharing

We do not sell your personal information.

We may disclose information to:

  • Independent towing companies and roadside assistance providers
  • Website hosting providers
  • Analytics providers
  • Email and communication service providers
  • Government authorities when required by applicable law

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to certain processing activities
  • Withdraw consent where applicable

To exercise these rights, please contact us at:

[email protected]

9. CCPA / CPRA Rights (California Residents)

California residents may have the right to:

  • Know what personal information is collected
  • Request deletion of personal information
  • Request correction of inaccurate information
  • Opt out of the sale or sharing of personal information (we do not sell personal data)
  • Receive equal service regardless of exercising privacy rights

10. GDPR Rights (EU Visitors)

If you are located within the European Economic Area, you may have rights under the General Data Protection Regulation (GDPR), including:

  • Access to your personal information
  • Correction or deletion of your information
  • Restriction or objection to processing
  • Data portability

We process personal information based on consent, legitimate interests, contractual necessity, or legal obligations where applicable.

11. Children’s Privacy

Our Website is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

12. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect your personal information. However, no Internet transmission or electronic storage system is completely secure.

13. Third-Party Services

Our Website may use third-party services including hosting providers, analytics providers, spam protection, mapping services, communication providers, and other tools necessary to operate our business.

These providers may process limited information solely to perform services on our behalf.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page together with the revised “Last updated” date.

15. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us: